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call forwarding on shared lines

alisade
Occasional Advisor

call forwarding on shared lines

I understand call forwarding on shared lines can not be done using the phone but is it also my understading that it can be done using divert.x.contact, which means what contact to forward which (x) line to

 

still I can not seem to make it work

 

What am I missing?

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: call forwarding on shared lines

Hello Alisade,

 

not posting the Software Version you are currently using makes troubleshooting a bit tricky as new features may be available.

 

Going on a later Release UCS 4.1.0 or 4.0.1 Admin guide:

 

divert.x.sharedDisabled

If 0, call diversion features can be used on shared lines.

If 1, call diversion features are disabled on shared lines

 

1 is set as standard

 

Best regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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