I understand call forwarding on shared lines can not be done using the phone but is it also my understading that it can be done using divert.x.contact, which means what contact to forward which (x) line to
not posting the Software Version you are currently using makes troubleshooting a bit tricky as new features may be available.
Going on a later Release UCS 4.1.0 or 4.0.1 Admin guide:
If 0, call diversion features can be used on shared lines.
If 1, call diversion features are disabled on shared lines
1 is set as standard
---------------- The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's