Plantronics + Polycom. Now together as Poly Logo

call waiting tone for SoundPoint IP 650

Occasional Visitor

call waiting tone for SoundPoint IP 650

Is it possible to set a call waiting tone that would alert you of an incoming call while you are already on a call?

The SoundPoint IP 650 user guide only says that "you may hear a call waiting tone" (pg 56).


I have been having problems with missing calls while I'm on another call... since there's no tone to alert me that there's an incoming call, if I'm looking at something on the computer or my gaze is elsewhere away from the phone, I don't see the phone screen lighting up with the incoming caller.

Message 1 of 4
Polycom Employee & Community Manager

Re: call waiting tone for SoundPoint IP 650

Hello kenne120,

welcome to the Polycom Community.

The community's VoIP => FAQ <= contains this post here:


Sep 26, 2013 Question: How can I disable the call waiting tone or change the tone?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Occasional Visitor

Re: call waiting tone for SoundPoint IP 650

Thank you Steffen! I was able to resolve the issue. 

Message 3 of 4

Re: call waiting tone for SoundPoint IP 650

kennel120 all you can do is have the call waiting tone be the rington.


I find it that it would be useful if you can actually change the rington itself ????

Message 4 of 4