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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

polyco 650, 550 nad 450

frmware 3.2.6

bootrom 4.3.1

 

2 seperate hosted voip accounts

on eworks percetlt, the other drops to oneway audio at 15 minutes

old version 3.2.2 work fine

 

only difference I can find in config files is

in the sip.cfg config file there is a line in version 3.2.5 and 3.2.6

voIpProt.SIP.keepalive.sessionTimers=""

in previous versions up to 3.2.4

voIpProt.SIP.keepalive.sessionTimers="0"

 

the voip carriers is sending a keepalive at 15 minutes

I changed the value to 0 (zero) from a nulll value and it is working now.

Is this just a simple mistake in the sip.cfg file

 

3 REPLIES 3
HP Recommended

Hello Marc,

 

welcome to the Polycom Community.

 

I will check this internally and get back to you.

 

Best regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

ello

 

did you find a solution on this?

tx

 

HP Recommended

Hello ChrisF,

welcome to the Polycom Community.

 

The original poster already verified that when he used voIpProt.SIP.keepalive.sessionTimers="0" in his configuration the call no longer dropped.

 

This is the standard value in newer software versions.

 

Based on your other post's I would suggest you update the phone to a currently supported version.

 

For the SSIP7000 I suggest to use UCS 4.0.4 and not any of the newer Versions.


The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Above explains how to upgrade the phone.

 

In addition I suggest this post next:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

If you follow the above you will be able to upload the phone logs and then troubleshoot your issue.


If you require any further support I suggest to contact your Polycom reseller for Tier 1 support or they can raise a ticket with Polycom support for you.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.