I have a call center with about 75 Polycom Soundpoint IP 320s running SIP 2.2.2.0084 with bootrom 4.1.1.0232 on FreePBX 2.9. I'm trying to find a way to view the call logs on the phones without having to actually go to the phone, is there a way I can have these uploaded to my provisioning server or can I turn it on to view in the web UI on the phones?
My goal here is to be able to check the call logs on the server against the phones themselves to make sure calls that the server say are being missed by the agent are actully being missed by the agent and not somehow being misrouted to the wrong device.
Thanks for any advice!
welcome to the Polycom Community.
In short, no there is no way to upload the call logs from your phones.
Newer Software Versions (UCS 4.x.x) have this functionality for the VVX and Spectralink 8400 Series Phones.
You can activate some HTTP App functionality (apps.telNotification) that action on certain events and send this to a server (search for a post of mine mentioning websnarf) but you may possibly have to upgrade your software.
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