Hello Syamand,
there is no need to open multiple different post's. I have seen your other post asking this question already and want to give other community members a chance to reply.
If you require urgent or fast support you should work with your Polycom reseller and/or Polycom support directly.
I will respond most likely to your other post as well once I have time to do so.
Please be patient or follow up as advised within the community, in my signature or as explained above.
Best Regards
Steffen Baier
----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
----------------
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
