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cannot remove icm intercom contact

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Occasional Advisor

cannot remove icm intercom contact

Hello, 

How can we permanently remove the ICM contact?

 

This does not affect service, but it annoys a lot of customers, and we would like to know:

 

Upon configuring a vvx 300 or vvx 400, there is an intercom contact on the screen, labelled ICM - WE do not use this contact in that manner that that contact is setup, so we usually delete it.  It always comes back, even if we remove the contact in the <MAC>-directory.xml

 

How can we permanently remove the ICM contact?

 

We are currently deploying  UC 5.5.1, although some newer phones have come preloaded with 5.7.1

 

Thank you!

 

Message 1 of 5
4 REPLIES
Polycom Employee & Community Manager

Re: cannot remove icm intercom contact

Hello @NatelBroadband,

welcome back to the Polycom Community.

This button must be something either created by yourself or your service provider. I never seen a key like this.

 

Maybe it would help if you attach a screenshot and/or a backup of the phone?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Occasional Advisor

Re: cannot remove icm intercom contact

Here is a pic of the screen

Message 3 of 5
Polycom Employee & Community Manager

Re: cannot remove icm intercom contact

Hello @NatelBroadband,

This is from a speed dial. Either a 000000000000-directory.xml or a <mac>-dirctory.xml 

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 5
Occasional Advisor

Re: cannot remove icm intercom contact

Thank you!  This is a big help. Not just clearing ICM, but we can use this to put our own contacts in!  like call us for assistance, etc.

 

Kevin Farley

Message 5 of 5