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cannot remove icm intercom contact

SOLVED
NatelBroadband
Occasional Advisor

cannot remove icm intercom contact

Hello, 

How can we permanently remove the ICM contact?

 

This does not affect service, but it annoys a lot of customers, and we would like to know:

 

Upon configuring a vvx 300 or vvx 400, there is an intercom contact on the screen, labelled ICM - WE do not use this contact in that manner that that contact is setup, so we usually delete it.  It always comes back, even if we remove the contact in the <MAC>-directory.xml

 

How can we permanently remove the ICM contact?

 

We are currently deploying  UC 5.5.1, although some newer phones have come preloaded with 5.7.1

 

Thank you!

 

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: cannot remove icm intercom contact

Hello @NatelBroadband,

This is from a speed dial. Either a 000000000000-directory.xml or a <mac>-dirctory.xml 

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: cannot remove icm intercom contact

Hello @NatelBroadband,

welcome back to the Polycom Community.

This button must be something either created by yourself or your service provider. I never seen a key like this.

 

Maybe it would help if you attach a screenshot and/or a backup of the phone?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
NatelBroadband
Occasional Advisor

Re: cannot remove icm intercom contact

Here is a pic of the screen

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: cannot remove icm intercom contact

Hello @NatelBroadband,

This is from a speed dial. Either a 000000000000-directory.xml or a <mac>-dirctory.xml 

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
NatelBroadband
Occasional Advisor

Re: cannot remove icm intercom contact

Thank you!  This is a big help. Not just clearing ICM, but we can use this to put our own contacts in!  like call us for assistance, etc.

 

Kevin Farley

Message 5 of 5