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conference calls

Occasional Contributor

conference calls

How do I set up a conference call on a Soundstation IP 5000. Using behind a Mitel PBX. I can press conference and 1st party is held dial second party but can't connect all parties together. PBX support says PBX is set up properly.




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Polycom Employee & Community Manager

Re: conference calls

Hello FrankB,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:


Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=


I can only assume the above is your issue. For any further details please contact Mitel as they would have done the interoperability testing for the SoundStation.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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