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controling Polycom RealPresence Trio IP Kit Konf with controlsystem

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Frequent Visitor

controling Polycom RealPresence Trio IP Kit Konf with controlsystem

hi all

 

i want to know if i could control the Polycom Trio ba a third party control system ( for example Neets, or cue etc) with RS232 or LAN ?

 

thank you and regards

 

Dan

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: controling Polycom RealPresence Trio IP Kit Konf with controlsystem

Hello Dan,

welcome to the Polycom Community.

The community's VoIP FAQ contains various posts in regards of CTI OR Apps etc.

 

In addition the Admin Guide or the community search can be consulted.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Frequent Visitor

Re: controling Polycom RealPresence Trio IP Kit Konf with controlsystem

Hi

 

thanks for your Message.

 

I have search in the comunity but al the post i found concerning the App, or the polycom software etc. i dont need the Softwqre or the App, because i only want to know is it possible to control the Hardware by an controllsystem like Neets, Cue, AMX, Crestron etc. Not by an app or something similar.

 

maybe some Members in this forum have some experiance with these models..

 

 

thak you anyway

 

Dan

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: controling Polycom RealPresence Trio IP Kit Konf with controlsystem

Hello Dan,

None of our phones have a RS232 that is available to customers.

 

All of our phones support more or less (depending on the age / software Version) the following:

 

  • Apr 21, 2015 Question: Can I use advanced remote control possibilities / CTI?

    Resolution: Please check => here <=

  • Nov 24, 2014 Question:Can the Phone send Telephony Event Notifications?

    Resolution: Please check => here <=

  • Nov 10, 2014 Question:How can I check the status of a Polycom SoundPoint IP, SoundStation IP or a VVX Phone?

    Resolution: Please check => here <=

The above will give whoever you looking at to control the phone the ability to implement this in their product and control the phone via LAN.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4