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could not contact boot server using existing config

Occasional Visitor

could not contact boot server using existing config

I am getting error on my Polycom device Soundpoint ip301 "couldnot contact boot server using existing config" and later "0004f2191d54.cfg". I tried to rest it to factory setting but still giving same error message. Kindly Suggest.

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: could not contact boot server using existing config

Hello Narinder,

welcome to the Polycom Community.

The communitys VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: I get the error Message “Could not contact boot server” on my phones screen
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Visitor

Re: could not contact boot server using existing config

HI Steffen,

 

I am sorry to say but  this solution didnt worked. May be i am doing some thing wrong. But i didnt find the shown setups on My Device. I am using Soundpoint ip301 Model. Kindly suggest

 

Narinder

Message 3 of 4
Polycom Employee & Community Manager

Re: could not contact boot server using existing config

Hello Narinder,

 

the screenshots shown in the linked post are from out current products. Your SPIP301 is end of sale / life and a very old phone.

 

As explained in the post you will need a provisioning server and the software for the SPIP301.

 

The latest supported software is SIP 3.1.8 and can be found => here <=

 

Please use the FAQ as it explains everything.

 

Best regards

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4