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could not contact boot server using existing config

Narinder
Occasional Visitor
‎02-27-2013 09:34 AM
‎02-27-2013 09:34 AM

could not contact boot server using existing config

I am getting error on my Polycom device Soundpoint ip301 "couldnot contact boot server using existing config" and later "0004f2191d54.cfg". I tried to rest it to factory setting but still giving same error message. Kindly Suggest.

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎02-27-2013 09:40 AM
‎02-27-2013 09:40 AM

Re: could not contact boot server using existing config

Hello Narinder,

welcome to the Polycom Community.

The communitys VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: I get the error Message “Could not contact boot server” on my phones screen
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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Narinder
Occasional Visitor
‎03-01-2013 08:00 AM
‎03-01-2013 08:00 AM

Re: could not contact boot server using existing config

HI Steffen,

 

I am sorry to say but  this solution didnt worked. May be i am doing some thing wrong. But i didnt find the shown setups on My Device. I am using Soundpoint ip301 Model. Kindly suggest

 

Narinder

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎03-01-2013 08:18 AM
‎03-01-2013 08:18 AM

Re: could not contact boot server using existing config

Hello Narinder,

 

the screenshots shown in the linked post are from out current products. Your SPIP301 is end of sale / life and a very old phone.

 

As explained in the post you will need a provisioning server and the software for the SPIP301.

 

The latest supported software is SIP 3.1.8 and can be found => here <=

 

Please use the FAQ as it explains everything.

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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