could not contact boot server using existing config

[Narinder]

I am getting error on my Polycom device Soundpoint ip301 "couldnot contact boot server using existing config" and later "0004f2191d54.cfg". I tried to rest it to factory setting but still giving same error message. Kindly Suggest.

[SteffenBaierUK]

Hello Narinder,

welcome to the Polycom Community.

The communitys VoIP FAQ contains this post here:

Oct 7, 2011 Question: I get the error Message “Could not contact boot server” on my phones screen
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Narinder]

HI Steffen,

I am sorry to say but  this solution didnt worked. May be i am doing some thing wrong. But i didnt find the shown setups on My Device. I am using Soundpoint ip301 Model. Kindly suggest

Narinder

[SteffenBaierUK]

Hello Narinder,

the screenshots shown in the linked post are from out current products. Your SPIP301 is end of sale / life and a very old phone.

As explained in the post you will need a provisioning server and the software for the SPIP301.

The latest supported software is SIP 3.1.8 and can be found => here <=

Please use the FAQ as it explains everything.

Best regards

Steffen Baier