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custom user agent

Occasional Visitor

custom user agent

using vvx 350 and 450 model phones of various firmware versions and trying to determine if we can add a line into the basefile that would enable us to use a custom user agent  on registration. 

as an example we can change a yealink phone to have this info

account.1.custom_ua = {custom_user_agent}



Message 1 of 3
Polycom Employee & Community Manager

Re: custom user agent

Hello @walleye398 ,


Welcome to the Poly Community.

Is this for VVX phones running the UC Software or the ObiEdition?


For the UC Software, I am pretty sure the answer is no.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Visitor

Re: custom user agent

looks like it is the UC software??

Phone Information
Phone ModelVVX 250
Part Number3111-48820-001 Rev:B
MAC Address64:16:7F:xxxxxxx
IP ModeIPv4
IP Address192.168.xxxxxxx
UC Software Version5.9.5.0614
Updater Version5.9.7.32930
Message 3 of 3