Plantronics + Polycom. Now together as Poly Logo

dial string without #

Occasional Visitor

dial string without #

I can't find information on this.  We have 5 polycom soundpoint 335's that we just puchased for use with a voip provider.  When dialing a local number without the area code we must append a # tot he end of the 7 digits in order to have the call complete.  Our viop provider insists that is a setting in the phone that does this but they are not familiar with this phone or its settings.  I suspect it is not a phone setting and need to be able to get back tot he viop provider to tell them this.  

By the way, we must dial a # when we dial our 3 digit extensions also.

Can anybody help me with a solution to not having to dial # with local 7 digit calls or 3 digit extensions?  Is there some place I can tell the phone that 3 digit extensions and 7 digit numbers are valid?



Message 1 of 2
Polycom Employee & Community Manager

Re: dial string without #

Hello Joe,

welcome to the Polycom Community and I have moved your post.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=

I am simply assuming you are dialing off hook as you failed to provide this detail.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2