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directory reload command


directory reload command



Running UCS 5.4.1 on VVX (300 , 400 and 500)


Today, when we modify the directory file on the server (0000000-directory.xml or [MAC]-directory.xml), we need to restart all the phones to have the modifications visible on the phone directory.


Is there any way to push a command to ask the phone to reload/download its directory without rebooting ?


I saw there is checkSync command, but if I am right, this command reload all the config files, not only the directory.



best regards



Message 1 of 4
Polycom Employee & Community Manager

Re: directory reload command

Hello Kakiman,

welcome back to the Polycom Community.


Since UC Software 5.4.0 we either support a Check-Sync as:


  • Event: check-sync;upload=Directory

or a new Parameter:


  • voIpProt.SIP.specialEvent.checkSync.downloadDirectory

that tells the phone to refresh its directory on receipt of every normal checksync.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4

Re: directory reload command

Hello Steffen,


Thanks for your answer.


If my understanding is good, this parameter all the phone to download the new directory file. This is good, but in the UCS 5.4.1 admin guide, it says that 

"The files are downloaded when the phone restarts, reboots, or when the phone downloads any software or configuration updates."


So, does it mean I can't download only the directory, the phone will download all the files and also the directory ?


I just wanted to download the directory file.



best regards



Message 3 of 4
Occasional Visitor

Re: directory reload command

I have the same problem and want to auto refresh the directory hourly.

Message 4 of 4