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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-13-2013 11:54 AM

HP Recommended

Is there a way to disable the music on hold feature on a Soundpoint IP550SIP and a SoundStation IP Polycom 6000 phone?

3 REPLIES 3

‎03-13-2013 12:30 PM

HP Recommended

Hello Davesos1,

welcome to the Polycom Community.

The MOH is not created by the phone, it is created by the SIP Server. You would need to contact the person looking after your SIP Server.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-26-2013 09:39 AM

HP Recommended

I have to say... 

I am not a polycom employee... 

 

But I've been told numerous times that the above answer is WRONG.

 

And that it may depend on your system.

There are system holds, and there are local phone holds...

A park, or a transfer, both situations where the phone does not have the call... 

that is definately generated by the SIP server.

But depending on what system you've connected your phone to...

pressing the hold key, and putting the phone on a local hold, can in some cases generate music saved as a file ON THE PHONE.  

 

I have been looking for more info on that file, and how to change it.

 

Now, if I'm wrong, I apologize... 

and I would love for Steffen Baier to reply and set me straight...

But this is an issue I've dealt with for years, and can't seem to beat.

Was this reply helpful? Yes No

‎04-26-2013 09:43 AM

HP Recommended

Hello RedEyez,

 

our phones do currently not have a functionality that would play a local audio file back to a caller.

 

I am not at the liberty to discuss future developments.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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