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- Re: distinct ringtones for polycom phone VVX 500
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03-07-2019 01:52 AM
Phone Information Phone Model VVX 500 Part Number 3111-44500-001 Rev:A MAC Address 64:16:7F:96:FC:D7 IP Mode IPv4 IP Address 172.16.16.249 UC Software Version 5.6.1.1740 Updater Version 5.8.1.0055
here i am using above phone , sending invite
Alert-Info: <external>
and configured following
<voIpProt.SIP.alertInfo voIpProt.SIP.alertInfo.1.value="external" voIpProt.SIP.alertInfo.1.class="custom1" voIpProt.SIP.alertInfo.2.value="internal" voIpProt.SIP.alertInfo.2.class="custom2" />
but phone works fine with internal ringtone but external ringtone does not work .
Solved! Go to Solution.
Accepted Solutions
03-07-2019 03:04 AM
Hello @milansuthar ,
welcome back to the Polycom community.
Some or a couple of your old post(s) or reply(s) to them => here <= are still open / pending as you have not marked these as "Accept as a solution" or at least provided some form of feedback or answer.
If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.
Could you therefore kindly go over them and mark or answer as appropriate ?
If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.
Prior to this I will close this post to ensure this is actioned.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
03-07-2019 03:04 AM
Hello @milansuthar ,
welcome back to the Polycom community.
Some or a couple of your old post(s) or reply(s) to them => here <= are still open / pending as you have not marked these as "Accept as a solution" or at least provided some form of feedback or answer.
If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.
Could you therefore kindly go over them and mark or answer as appropriate ?
If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.
Prior to this I will close this post to ensure this is actioned.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
03-07-2019 03:13 AM
Hello @milansuthar ,
Thanks for completing this request.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.
Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?
Resolution: Please check => here <=
Please check the above FAQ as it contains enough details to troubleshoot your post. The string received from the server is incomplete.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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