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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎10-06-2014 06:40 PM

HP Recommended

I am using a SoundPoint IP 650 and for some reason the line is now refusing to register.

 

Had this problem about 2 years ago and by resetting everything, reformatting & provisioning the Current GA Release (4.0.7 .2514Combined) I was able to solve the problem.  Have tried this again but this time can not get the line to register.

 

Also tried using 4.1.0 & 4.1.1 but that didn't help either, currently back at 4.0.7.

 

The SIP account works perfectly when I put the details into ZoIPer, so there is no problem with the details & provider I'm using - NyNetFone.

 

Found this in the application log (I've X'ed out the user) -

 

1007104354|sip |*|03|SipUserRemove 0
1007104355|cfg |5|03|Prm|Parameter acd.reg requested type 0 but is of type 2
1007104355|cfg |5|03|Prm|Parameter acd.reg requested type 0 but is of type 2
1007104355|app1 |*|03|Ctx [0] Registered [false]
1007104359|sip |*|03|User removed
1007104427|sip |4|03|Registration failed User: 09XXXXXX, Error Code:480 Temporarily not available

 

I have tried changing device.sec.TLS.prov.strictCertCommonNameValidation & .set in site.cfg & device.cfg as per http://community.polycom.com/t5/VoIP/Polycom-phone-auto-provisioning-HTTP-s-doesn-t-work-with/td-p/4... to no avail.

 

Any assistance would be greatly appreciated,

Thank you.

1 REPLY 1

‎10-07-2014 12:12 AM

HP Recommended

Hello Ian1,

welcome to the Polycom Community.

The UCS 4.1.0 and UCS 4.1.1 are for LYNC only.

 

The linked post talks about provisioning which does not match your case where you state you cannot register your phones.

 

The community's VoIP FAQ contains this post here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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