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failOver with VVX-300

Highlighted
Advisor

failOver with VVX-300

Hello

 

We are trying to configure failOver configuration with VVX-300 on UCS 5.2.0 and it seems to not working.

 

We have 2 differents B2BUA proxy (172.27.8.91 and 172.27.8.94) on which the phone is correctly registered.

on the sip server too, we see 2 registrations.

 

The problem is that when proxy 1 is down, incoming calls are not ringing on the phone.

When see on the proxy the call arriving and sent to the phone, but the phone doesn't ring and "reject" the call.

 

You will find enclosed the complete configuration of the phone, is there a mistake somewhere ?

 

best regards

 

3 REPLIES 3
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Polycom Employee & Community Manager

Re: failOver with VVX-300

Hello Kakiman,

 

you may want to look at the Configuring Optional Re-Registration on Failover Behaviour Engineering Advisory 66546 => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Advisor

Re: failOver with VVX-300

Hello Steffen,

 

We have tried to do our configuration following this document, but it seems that something is wrong somewhere ...

 

 

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: failOver with VVX-300

Hello ,

Your 0004f280cd30-sipx-reg-advanced.cfg contains an older variant of the failover aka reg.1.server.1.address and reg.1.server.2.address.

 

You should really only use one type or the other. Ie: RROFO or legacy failover

 

We recommend deleting this parameter from your configuration:

 

reg.1.server.2.address="172.27.8.91"

and replacing the IP address used for reg.1.server.1.address with a FQDN.

 

and changing to use these parameter values:

 

reg.1.server.1.failOver.failBack.mode="duration"
reg.1.server.1.failOver.failBack.timeout="3600"
reg.1.server.1.port="0"

 

Setting the port to zero will cause the phone to send a DNS SRV request. That request needs a response containing 2 IP addresses… ie: the addresses you used to be putting directly into configuration.


For more details please work with your Polycom Sales Engineer in your region.


Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4