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firmware soundpoint 550

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Occasional Contributor

firmware soundpoint 550

Hello,
I will need help on a SoundPoint 550.
I try to update the firmware of the phone via tftp (firmware: 417)
the phone restart continuously and not downloaded the firmwar.

I tried with a TFTP client (option 512) and the download goes well.
Thanks for your help
Here are the logs:

 

0120084154 | copy | 3 | 00 | 'tftp: //188.165.81.120/bootrom.ld' from '188.XXX.XXX.XXX'
0120084154 | copy | 3 | 00 | Download of 'bootrom.ld' FAILED Attempt is 1 (addr 1 of 1)
0120084154 | copy | * | 00 | Server '188.XXX.XXX.XXX' said 'bootrom.ld' is not present
0120084154 | cfg | 3 | 00 | Could not get all 512 bytes of the header
0120084154 | app1 | 4 | 00 | Error downloading bootrom.ld
0120084154 | copy | 3 | 00 | 'tftp: //188.XXX.XXX.XXX/0004f23fa675.cfg' from '188.XXX.XXX.XXX'
0120084154 | copy | 3 | 00 | Download of '0004f23fa675.cfg' we succeeded Attempt 1 (addr 1 of 1)
0120084154 | cfg | * | 00 | Prov | Starting to update 2345-12500-001.sip.ld
0120084155 | copy | 3 | 00 | 'tftp: //188.XXX.XXX.XXX/2345-12500-001.sip.ld' from '188.165.81.120'
0120085225 | copy | 3 | 00 | Download of '2345-12500-001.sip.ld' FAILED Attempt is 1 (addr 1 of 1)
0120085225 | copy | 3 | 00 | Transportation res: 28 respCode 0
0120085225 | copy | 3 | 00 | Transport error: Error.
0120085225 | copy | 3 | 00 | Transport buffer error: Error.
0120085225 | cfg | 3 | 00 | Could not get all 512 bytes of the header
0120085225 | app1 | 4 | 00 | Error downloading 2345-12500-001.sip.ld
0120085225 | cfg | * | 00 | Prov | Starting to update sip.ld
0120085225 | copy | 3 | 00 | 'tftp: //188.XXX.XXX.XXX/sip.ld' from '188.XXX.XXX.XXX'
0120090255 | copy | 3 | 00 | Download of 'sip.ld' FAILED Attempt is 1 (addr 1 of 1)
0120090255 | copy | 3 | 00 | Transportation res: 28 respCode 0
0120090255 | copy | 3 | 00 | Transport error: Error.
0120090255 | copy | 3 | 00 | Transport buffer error: Error.
0120090255 | cfg | 3 | 00 | Could not get all 512 bytes of the header
0120090255 | app1 | 4 | 00 | Error downloading sip.ld
0120090255 | cfg | 4 | 00 | Prov | Provisioning failed
0120090255 | app1 | 6 | 00 | Error Application is not present.
0120090255 | app1 | 6 | 00 | Uploading boot log, time is 9:02:55 WED 20 January 2016
Message 1 of 6
1 ACCEPTED SOLUTION

Accepted Solutions
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Occasional Contributor

Re: firmware soundpoint 550

Hello,

tftp provisioning is not working properly
via html everything is ok

 

View solution in original post

Message 5 of 6
5 REPLIES 5
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Polycom Employee & Community Manager

Re: firmware soundpoint 550

Hello jeremyarnoux,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

Please be aware that the Firmware you quoted aka 417 is not compatible with a SoundPoint IP 550

 

Jun 30, 2015 Question:What is the difference using the UC Software 4.0.0 for compatible SoundPoint or SoundStation IP Phones?

Resolution: Please always check the release Notes or

Software Version  Call Server
4.0.X SIP Only
4.1.X LYNC Only

 

 

In order to upgrade your Phone please follow this FAQ post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Occasional Contributor

Re: firmware soundpoint 550

thank you for your response and your welcome
I download the version 4.0.7 split and I put the files on the tftp server
I also read the tutorials, but I did not find the explanation for this download error problem
the only file downloaded correctly is the <mac> .cfg
I noticed that the phone tries to download the file sip.ld while in the zip available on your website does not contain, is this normal?
I have a file named 2345-12500-001.bootrom.ld, should he renamed bootrom.ld?
I said that I work on OSS END POINT is that freepbx firmwares are fournient by OSS END POINT
I do not know if I'm the only one with the problem, but it's been a few hours to see days I try to solve the problem

Message 3 of 6
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Polycom Employee & Community Manager

Re: firmware soundpoint 550

Hello jeremyarnoux,

Downloading the UC Software 4.0.7 from => here <= has these files:

 

  • Polycom_UC_Software_4_0_7_release_sig_combined.zip
  • Polycom_UC_Software_4_0_7_release_sig_split.zip

 

The combined only contains a sip.ld whilst the split contains as expected the <part-number>.sip.ld files.

 

I am unsure why you chose 4.0.7 as 4.0.9 is the latest version but the above quoted FAQ post explains everything in detail so you should be simply able to follow this.

 

I would recommend to use FTP instead of TFTP.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
Highlighted
Occasional Contributor

Re: firmware soundpoint 550

Hello,

tftp provisioning is not working properly
via html everything is ok

 

View solution in original post

Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: firmware soundpoint 550

Hello jeremyarnoux,

I suggested to use FTP and not TFTP.

 

Could you use FTP instead and post the relevant logs ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6