Plantronics + Polycom. Now together as Poly Logo

formatting IP 550 file system

Highlighted
Occasional Visitor

formatting IP 550 file system

Does formatting the IP 550 File System also changes the Device Certificate from Factory Installed to Self Signed?

 

Thank you.

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: formatting IP 550 file system

Hello @randyrlopez ,

 

welcome to the Polycom Community.


Factory installed certificates stay untouched by this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Visitor

Re: formatting IP 550 file system

Hi Steffen,

 

Thank you for assuring that the factory installed certificate will not be affected by formatting the File System. I did format the fiel system of the phone and it retained the Factory Installed certificate. With the phone formatted, we were able to upate the firmware and have the phone provisioned to the Ring Central server.

 

A follow-up question if I may. There are a bunch of our phone that have Self-Signed as Device Certificate. Base on my conversation with one of Ring Central's provisioning support, the phone will not be able to provision itself with the provisioning server if it has the Self-Signed certificate. Is there a work around that you guys know to have this phones to get provisioned using Ring Central's server? They had given us another way to have phones with self-signed certifcate to be added to Ring Central but we are missing some of functionalities which we wanted to use if we were able to provision them with the Ring Central provisioning server.

 

Thank you.

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: formatting IP 550 file system

Hello @randyrlopez ,

 

For more details on the Factory Device Certificate etc. please check => here <=

 

In addition to the factory installed device certificate, we also trust a variation of different certificates as outlined for example => here <=

 

Ring Central should be able to securely provision your phones.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4