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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-02-2012 12:13 PM

HP Recommended

Guys,

 

i would like to create a ftpserver for my phones. I need them to update the software.

Can someone point me to the right info about creating an ftpserver(filezilla?) for the 320/321 and how i can update the software from the phone?

 

Many thansk,

 

Johan

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-03-2012 08:38 AM

HP Recommended

Hello,

 

this is most likely caused by the Windows or any other Firewall in your network as there needs to be an exception for Port 21/20 and possibly for the Filezilla Server executable.

 

This is not an issue of the Phone but a network / PC related issue.

 

For further support please contact your Polycom Reseller.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎04-02-2012 12:17 PM

HP Recommended

Hello Johan,

 

welcome to the Polycom Community.

 

We encourage all users to read the Welcome Post, the FAQ and use the Forum Search.

The answer to your query can be found => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-03-2012 08:35 AM

HP Recommended

many thanks for the reply.

Sadley enoguh(for me) it didnt work. Despite the fact that my phone is pointing to my filezilla server, its still not updating and i am still getting the same error.

 

is their anything else i can do?

Was this reply helpful? Yes No

‎04-03-2012 08:38 AM

HP Recommended

Hello,

 

this is most likely caused by the Windows or any other Firewall in your network as there needs to be an exception for Port 21/20 and possibly for the Filezilla Server executable.

 

This is not an issue of the Phone but a network / PC related issue.

 

For further support please contact your Polycom Reseller.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-03-2012 08:58 AM

HP Recommended

indeed, its the windows firewall(how could i forget that)

 

now i am also getting a could not connect to boot server notification, this happens before i get the application notification

Was this reply helpful? Yes No
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