how do I answer and transfer an incoming phone cal...

NelsonKane · ‎11-03-2016

Step-by-step, how do I answer an incoming phone call and transfer it to another employee in our office who also has a Polycom phone? I have a Polycom VVX 500 Series desk phone with an attached VVX Color Expansion Module.

Thanks

SteffenBaierUK · ‎11-04-2016

Hello NelsonKane,

welcome to the Polycom Community.

User guides are available => here <= and some Videos can be found => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.

NelsonKane · ‎11-09-2016

I found the answer, but it didn't seem completely accurate. It said: "Press or tap Answer, pick up the handset, or press." Actually, all you have to do is pick up the handset. You don't have to tap Answer. :)

Also, I need to know how to erase the "red circle" that has a number inside of it, like a "5", and which is located over an envelope symbol. Those apparently are 5 old phone messages, but when I called the company that sold us the Polycom phones, they said they'd have to get back to me on that. I was told that these are actually not in the phone voice mail box, but in the "999" voice mail box.

I would start a "web service request" with Polycom, but it looks like we might get charged for that.

I tried to start up a "web service request," but the phone number provided didn't have an option for support on Polycom phones. It gave me this message:

If your Accordent product does not have a serial number, please dial 888-248-4143 and open a ticket with our support center.

Never heard of an Accordent product. :)

SteffenBaierUK · ‎11-09-2016

Hello NelsonKane,

An End user like yourself is unable to get support from Polycom . Please work with whoever setup your system.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.

how do I answer and transfer an incoming phone call

how do I answer and transfer an incoming phone call

Re: how do I answer and transfer an incoming phone call

I need to know to erase old phone messages that are in the 999 voice mail box

Re: I need to know to erase old phone messages that are in the 999 voice mail box