how do I answer and transfer an incoming phone call

[NelsonKane]

Step-by-step, how do I answer an incoming phone call and transfer it to another employee in our office who also has a Polycom phone? I have a Polycom VVX 500 Series desk phone with an attached VVX Color Expansion Module.

Thanks

[SteffenBaierUK]

Hello NelsonKane,

welcome to the Polycom Community.

User guides are available => here <= and some Videos can be found => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[NelsonKane]

I found the answer, but it didn't seem completely accurate. It said:  "Press or tap Answer, pick up the handset, or press." Actually, all you have to do is pick up the handset. You don't have to tap Answer. :)

Also, I need to know how to erase the "red circle" that has a number inside of it, like a "5", and which is located over an envelope symbol. Those apparently are 5 old phone messages, but when I called the company that sold us the Polycom phones, they said they'd have to get back to me on that. I was told that these are actually not in the phone voice mail box, but in the "999" voice mail box. 

I would start a "web service request" with Polycom, but it looks like we might get charged for that. 

I tried to start up a "web service request," but the phone number provided didn't have an option for support on Polycom phones. It gave me this message:

If your Accordent product does not have a serial number, please dial 888-248-4143 and open a ticket with our support center.

Never heard of an Accordent product. :)

[SteffenBaierUK]

Hello NelsonKane,

An End user like yourself is unable to get support from Polycom . Please work with whoever setup your system.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services