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how do I answer and transfer an incoming phone call

Occasional Visitor

how do I answer and transfer an incoming phone call

Step-by-step, how do I answer an incoming phone call and transfer it to another employee in our office who also has a Polycom phone? I have a Polycom VVX 500 Series desk phone with an attached VVX Color Expansion Module.

 

Thanks

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: how do I answer and transfer an incoming phone call

Hello NelsonKane,

welcome to the Polycom Community.

User guides are available => here <= and some Videos can be found => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Occasional Visitor

I need to know to erase old phone messages that are in the 999 voice mail box

I found the answer, but it didn't seem completely accurate. It said:  "Press or tap Answer, pick up the handset, or press." Actually, all you have to do is pick up the handset. You don't have to tap Answer. :)

 

Also, I need to know how to erase the "red circle" that has a number inside of it, like a "5", and which is located over an envelope symbol. Those apparently are 5 old phone messages, but when I called the company that sold us the Polycom phones, they said they'd have to get back to me on that. I was told that these are actually not in the phone voice mail box, but in the "999" voice mail box. 

 

I would start a "web service request" with Polycom, but it looks like we might get charged for that. 

I tried to start up a "web service request," but the phone number provided didn't have an option for support on Polycom phones. It gave me this message:

If your Accordent product does not have a serial number, please dial 888-248-4143 and open a ticket with our support center.

Never heard of an Accordent product. :)

Message 3 of 4
Polycom Employee & Community Manager

Re: I need to know to erase old phone messages that are in the 999 voice mail box

Hello NelsonKane,

An End user like yourself is unable to get support from Polycom . Please work with whoever setup your system.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4