Currently, using a 331 desk phone, when an inbound call is received the display shows the inbound dialling number followed by the SIP server address. It actually scrolls across from right to left
Is there a way to remove the SIP server address displaying after the inbound number dialling ?
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Try to set the Parameter feature.urlDialing.enabled=”0”
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Polycom Global Services
Apprciate your assistance. Where am I able to set the Parameter? Is this on the web interface or the actual desk phone?
not knowing what software version you are running you need to create a configuration file in XML or use an existing configuration and add the parameter and either load it via your provisioning server (pre- UCS 4.0.0) or import via the Web Interface (UCS 4.0.0 or newer).
Hello - I have eventually worked out how to export the current configuration file into notepad, add your ammended code, save and import using the web confiuration tool........ and it seems to have worked!!! Result
Next question - when an inbound call is received it displays the number calling and then repeats the number but in brackets and as this is too long to fit the LCD screen it scrolls from right to left - how do I get it to just display the number once?
still not knowing your currently used software version I simply guess it is something in the UCS 4.0.x range based on your comment using the Web Configuration utility.
A quote from the UCS 4.0.2 Admin Guide:
Note: Automatic Caller ID Scrolling on SoundPoint IP 321, 331, and 335 Phones
As of Polycom® UC Software 3.3.0, when the SoundPoint IP 321, 331, and 335 phones receive incoming calls, the caller ID will automatically scroll from left to right. Auto-scrolling stops once the call is connected, but you can use the left and right arrow keys to scroll manually.
There is no way that I am aware off to disable this.
Using feature.urlDialing.enabled=”0” will not solve this issue. This actually make it worse preventing you from calling anyone back!
The problem is one of a display issue in that the Callers history list looks like this
Which makes it confusing to users. If they hit redial it will work but what we want to know is how to eliminate the sip and IP address but STILL make the call dialable. Ideally it should appear as follows:
If there is a way to manipulate the inbound callerID to do this kindly advise.
|Phone Model||VVX 500|
|Part Number||3111-44500-001 Rev:A|
|UC Software Version||126.96.36.19980|