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incoming call to VVX phone will not ring if BLF active VVX 410 v5.5.0.20556

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Visitor

incoming call to VVX phone will not ring if BLF active VVX 410 v5.5.0.20556

When a call comes into our reception the phoen will ring.  When a second call comes in the screen will show a call but no ringing.

 

We have VVX410 and S/W v5.5.0.20556 - we had upgarded from 5.4.4 to see if it was fixed.  Didnt help.

 

Is their a configuration to turn it on?

 

 

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: incoming call to VVX phone will not ring if BLF active VVX 410 v5.5.0.20556

Hello CRSCV,

welcome back to the Polycom Community.

The community search finds this post => here <=

 

If the above matches your issue then this is working as designed.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Visitor

Re: incoming call to VVX phone will not ring if BLF active VVX 410 v5.5.0.20556

I guess the problem is similar and the response is thats the way RFC says it should work.  But I dont have this RFC issue on other phones.  If I'm on the phone and a second call comes in my second softkey line button lights up and my phone rings.  I have 2 softkeys registerred so the "free" softkey will light up. 

 

Is there a work around or alterntive solution to what I want done?  I can't have my reception seeing and answering 1 call at a time.  She needs to see all calls ringing and prioritize as needed.  Ideally she should have 3-4 softkey lines.

 

 

Message 3 of 5
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Occasional Visitor

Re: incoming call to VVX phone will not ring if BLF active VVX 410 v5.5.0.20556

Did you ever figure this out? Does the same thing to me on vvx 500's and 600's

Incoming call on 201 makes the phone ext 202 (which has a 201 blf on it), ring as if a call is coming from 201, EVEN THO the call is also trying to ring on 202 since it is part of the same ring group.

Message 4 of 5
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Polycom Employee & Community Manager

Re: incoming call to VVX phone will not ring if BLF active VVX 410 v5.5.0.20556

Hello @profjake ,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Polycom Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

A solution / explanation for this was given back in 2016 => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5