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incoming call visual alert such as a ring flash

Occasional Visitor

incoming call visual alert such as a ring flash

We are implementing unified communications/VOIP phones at our organization using Microsoft Lync and Polycom handsets.

A few places have asked about the ability to use an incoming call light, in particular the radio and TV studios, but no one seems to be able to find a device that will light up with incoming UC calls or even something that can be attached to units like a Polycom CX-300, CX-500, CX-600.


I have seen talk of "hacking" the Polycom handsets to use the onboard LED and basically just extend the wires to another location, but in addition to looking horrible and voiding the warranty on our new devices, it wouldn't be that bright.


Has anyone else seen this need and/or a solution? There aren't many users who need this, but the ones that do really do. I imagine that other TV & radio stations would have something in place, not to mention nursing homes and other places where folks are hard-of-hearing.



Message 1 of 3
Polycom Employee & Community Manager

Re: incoming call visual alert such as a ring flash

Hello IanWilkinson,


welcome to the Polycom Community.


Our SoundStation range is LYNC compatible and turns on the Display light when a Call comes in.


This may not be enough in your case but I am not aware of any LYNC compatible ATA where you could connect a light. All these devices (not manufactured by Polycom!) usually only use SIP.


Best Regards


Steffen Baier


Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Visitor

Re: incoming call visual alert such as a ring flash

Steffen, thanks for the reply. I'll have a look at the Sound Station range.


Anyone else, keep me posted if you see something else. Maybe I'll need to get a reply or an Arduino kit and tackle it myself. :)

Message 3 of 3