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intercom feature VVX 310/410

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Occasional Visitor

intercom feature VVX 310/410

Is it possible to intercom an associate from one phone to another? Calling another handset and the person on the other end answering without touching the phone so that they do not have to free themselves from their work. We could do this with our previous phone system and are lost without it!

Message 1 of 8
7 REPLIES 7
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Polycom Employee & Community Manager

Re: intercom feature VVX 310/410

Hello graph,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=

 

Above post explains how to utilize SIP headers.

 

In addition since UCS 4.0.0 you can also use the PTT (push-to-talk) functionality. This can be changed via the Web Interface Settings > Paging/PTT Configuration.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
Highlighted
Occasional Visitor

Re: intercom feature VVX 310/410

Does the PTT allow for hands free? No need to touch the phone whatsoever for the answering phone and both sides can hear each other?

Message 3 of 8
Highlighted
Polycom Employee & Community Manager

Re: intercom feature VVX 310/410

Hello Graph,

 

no, the Push to talk requires the other end to press a button as as the name of the functionality already suggests. Its more a feature for larger groups.

 

The initial reply with the FAQ post does exactly what you want but depends on the availability to modify the SIP Invite.

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 8
Highlighted
Occasional Visitor

Re: intercom feature VVX 310/410

Take a look at ..using push to talk on Polycom vvx310  .....video. The video shows a phone to phone call all hands free and in the push to talk mpode. I am trying to set this up at our church and school.  Any help out there?

Message 5 of 8
Highlighted
Polycom Employee & Community Manager

Re: intercom feature VVX 310/410

Hello pscomm,

welcome to the Polycom Community. I am not sure what Video you are referring to but you simply enable Push to Talk and it work.

The community's VoIP FAQ contains this post here:

 

Jan 21, 2014 Question: How can I use PTT / Push To Talk / Paging / Page ?

Resolution: Please check => here <=


You can use it either on hands free or lifting your handset.

 

You may want to add a soft key:

 

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 8
Highlighted
Occasional Visitor

Re: intercom feature VVX 310/410

If the extension is not tied to a direct line (a telephone number that can be reached from Outside) you can turn the Auto-Answer fetaure ON. This would allow Push-To-Talk to work the way you want it. When you dial an extension like this, the phone on the other end would Auto-Answer.

 

To turn Auto-Answer ON,

 - Press Home

-->Settings

-->Basic

-->Preferences

-->Auto Answer

-->Auto Answer SIP Calls. Change this to YES from NO.

 

That's it!

 

Special Note: If you turn this feature 'ON' on an extension with a Direct line assigned to it, all incoming calls, even the ones from outside, will auto-answer.

Message 7 of 8
Highlighted
Polycom Employee & Community Manager

Re: intercom feature VVX 310/410

Hello AK77,

welcome to the Polycom Community.

This discussion is about PTT / Page and not SIP Auto answer.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 8