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invert view of the camera polycom trio 8800

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Occasional Contributor

invert view of the camera polycom trio 8800

We have a RealPresence Trio 8800 in the lastest software UC version; 5.5.4.2255.

The camera has to go under the screen because the screen is in an elevated position and that is why we have to turn the camera over. 

Though I have not found a way to invert the camera view, I belive there is a way of doing so with the Polycom Group Series.

 

6 REPLIES 6
Esteemed Contributor

Re: invert view of the camera polycom trio 8800

Hi,

 

as far as I know, Eagleeye USB Cam can´t be installed "upside down".

Message 2 of 7
Polycom Employee & Community Manager

Re: invert view of the camera polycom trio 8800

Hello @Egoitz.trapaga,

welcome to the Polycom Community.

As already stated by @mschulze no currently available software or camera aka the Eagle Eye USB or the Logitech camera has the ability to invert the picture.

 

I suggest you clarify what camera you are actually using and then work with a Polycom reseller on this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




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Please be aware:For questions about the type of support to expect please check here

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Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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Message 3 of 7
Occasional Visitor

Re: invert view of the camera polycom trio 8800

Good day- 

we just moved into a location where the existing PTZ Pro camera was mounted upside down in the ceiling via USB. I assumed that the Polycom Trio 8800 would support the inverted camera mount. We replaced the PTZ Pro Camera with a EagleEye IV USB camera and the Trio 8800 on 5.9.xx version of software immediately updated the firmware of the camera. We noted that in the  Polycom Trio menu there is now an option to invert the camera. We selected that option and it did not change. We also rebooted the system and again, no change. From the EagleEye IV USB release notes in 1.2.0 | August 2018 | 3725-60897-001A - "This release supports the inverted installation of the camera by enabling the feature in the Polycom Trio user
interface." We are running the Trio 8800 in the Hybrid Zoom mode. I can export the custom config and feed it back into the Zoom portal to make sure that the overrides are in place, but it does not seem to be getting "wiped out" by the Zoom config on reboot. (Settings > Camera Settings > Normal/Inverted) 

Polycom Employee & Community Manager

Re: invert view of the camera polycom trio 8800

Hello @OutWest ,

 

welcome to the Poly Community. I have moved this post to the Poly VoIP Section as the Trio is covered under this.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Poly Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

 

We would need to see a backup and the currently used Software Version.

 

Trio UC Software 5.7.1.4095 added the functionality to install the EagleEye IV USB Camera upside down.

 

I am unsure what you mean by Zoom Hybrid but the Trio is either running in Zoom Room Mode aka the ZOOM Android app or UC Software Mode with ZOOM on a free line.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 7
Occasional Visitor

Re: invert view of the camera polycom trio 8800

Hi 

Software version on phone- 5.9.0.11398

Serial # 64167F75B1A4

MAC address - 64:16:7F:75:B1:A4

Purchased through Insight. 

Runing the UC software and Zoom is just a registered line, not as Android controller for full Zoom room. Set as "Generic" (Base Profile)

Visual + Unit -  software version 5.9.0.11398

Can't see the camera firmware from my remote location. (maybe I am missing it in the menus somewhere). However, the camera did upgrade firmware on its own when plugged into the system, so I am assuming that it is current now. 

Software on phone shows the option to invert the camera under camera settings. 

Was going to post in the new location but did not see a link over to it. 

Will get the logs pulled down and post those as well. Do you need the system logs or the UCS application logs? I am not seeing anything tied to camera settings. Thanks

 

 

 

 

Message 6 of 7
Highlighted
Polycom Employee & Community Manager

Re: invert view of the camera polycom trio 8800

Hello @OutWest ,

 

The Camera Firmware can unfortunately only be seen locally:

 

Dec 20, 2017 Question:Does the Poly Trio EagleEye™ IV USB Camera MSR Camera require certain software to work?

Resolution: Please check => here <=

 

the only other place where you could get this remotely is via the Visual+ logs after a reboot:

 

000021.030|mrmgr|*|00|Camera firmware version: Firmware:1.2.0-462
000021.030|mrmgr|*|00|Camera serial number: 8H174912345678
000021.032|mrmgr|*|00|Camera firmware version: Firmware:1.2.0-462
000021.032|mrmgr|*|00|Camera serial number: 8H174912345678
000021.035|app1 |0|00| UserControlledSWUpdate getInstance 
000021.035|app1 |0|00| UserControlledSWUpdate getInstance 
000021.045|usb  |*|00|DFU: camera hwRev: 0
000021.067|usb  |*|00|DFU: file version: 462, current camera firmware: 462

 

You can remotely capture the screen of a Poly Trio or Visual+ / VisualPro

 

Oct 17, 2011 Question: How can I create a Screen Capture of the phone GUI?

Resolution: Please check => here <=

 

If you still struggle with this please work with SCANSOURCE INC who sold this Trio back in 28/03/2019

 

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 7 of 7