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ip 335 won't hard reset to Admin password prompt

Occasional Visitor

ip 335 won't hard reset to Admin password prompt

I have searched and search google for an answer


1/2 our phones will accept the 1,3,5,7 hard manufacturer reset to admin password and the other half won't.


phone types

Polycom/Polycom IP 335 Rev B, M, R, W --

RingCentral/PolyCom IP 335 Rev B, M, R, W --


i'll post in hopes to get a quick answer and try search. been on this for 48 hours, no luck.





Message 1 of 2
Polycom Employee & Community Manager

Re: ip 335 won't hard reset to Admin password prompt

Hello mtncomp,

welcome to the Polycom Community.


It is always useful to provide the currently used software Version as the reply may depend on this.

The community's VoIP => FAQ <= contains this post here:


Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=


Above describes in detail how to do this during the countdown process.


Please be aware that we do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

Please contact our support team via your Polycom reseller or your prior provider.

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2