Plantronics + Polycom. Now together as Poly Logo

ip550 Join feature not working

Highlighted
Occasional Visitor

ip550 Join feature not working

Attempting to enable the JOIN feature on ip550 phone.  Using this:

 

softkey.feature.join="1"

 

 

It will not work.  Other features do work as expected.  Cannot get the Join softkey to show up once the second call on a conference is connected.  Split key does appear, Join does not.

 

softkey.feature.endcall="1"
softkey.feature.forward="1"
softkey.feature.split="1"
softkey.feature.join="1"
call.localConferenceEnabled="1"

 

 

Any suggestions?

 

version 4.0.4.2906

Message 1 of 3
2 REPLIES 2
Highlighted
Polycom Employee & Community Manager

Re: ip550 Join feature not working

Hello aphillips66,

welcome to the Polycom Community.

Most if not all configuration parameters you are utilizing below are factory standard so they do not need to be set.

 

I would suggest you update to an currently supported software like 4.0.9 and then factory restore the phone and test this again.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Highlighted
Occasional Visitor

Re: ip550 Join feature not working

Problem resolved.  There was a little misunderstanding on my part.  I did not need the join button.  I need the conference button.

 

This needs to be included in the configuration:

 

voIpProt.SIP.conference.address=""

 

 

This is required when the phone is NOT being controlled by an external SIP server for conference functionality.  The command above essentially allows the Polycom phone to control conferencing when there is no agent login with external call control (Genesys in my case).

Message 3 of 3