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ip560 "More" softkey not visible on-hook

Occasional Visitor

ip560 "More" softkey not visible on-hook

Hi guys,


Phone: Polycom ip560


When I am on a call the "More" softkey is not visible on the display.


Only softkeys that are visible are in order from left-right: hold, end call, transfer, conference


Currently running firmware:


Thanks for your help!


Message 1 of 2
Polycom Employee & Community Manager

Re: ip560 "More" softkey not visible on-hook

Hello romeonyc77,

welcome to the Polycom Community.

Not knowing anything about your configuration being used, the call server itself and using an outdated and unsupported software it is hard to answer.


Your first step should be to upgrade to 4.0.11 and re-test.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 2