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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-21-2013 06:03 AM

HP Recommended

Hi

 

I have 7 brand new ip6000 just out of the box, one keeps rebooting and saying formatting file system never gets any further, the other 6 have provisioned fine and are now working, anyone have any ideas on how to recover this phone please.

 

i would give more details on what versions of sip.id and such it is running but it never boots to let me get this info.

 

It powers on with the polycom logo then goes straight to formatting file system. Any help would be great

 

Regards

 

Craig

1 REPLY 1

‎03-21-2013 11:40 AM

HP Recommended

Hello Craig12,

welcome to the Polycom Community.

I have not heard of this and if the unit does not come out of this loop or attempt to get an IP Address via DHCP so it can connect to a provisioning server then you will have to return it to your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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