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ip7000 reboot loop "application not present"

srogalla
Occasional Visitor

ip7000 reboot loop "application not present"

we have changed our provisioning server's ip address. i went around and updated the provisioning server ip address on 6/7 ip7000 phones all successfully. this particular unit is stuck in an infinite loop and will not boot up. i have logged into it locally with the admin password and attempted to 1. reset settings, 2. format file system, 3. update bootblock. all of which fail and return me to the phone constantly rebooting. After clearing all settings i have also tried to simply input the new provisioning server's ip address and allow new configuration to be pushed down to the device. when the polycom phone tries to boot i get the following,

 

Updating initial configuration

Could not download "mac address of my unit".cfg

Using existing configuration

Error, application is not Present!

Rebooting

 

The phone is stuck rebooting in this mode since, any help would be greatly appreciated thanks!

 

I should also mention that i have tried to hold down 1357 during the initial boot to reset all cache to no avail

Message 1 of 5
4 REPLIES 4
srogalla
Occasional Visitor

Re: ip7000 reboot loop "application not present"

also this previous post by polycom does not work to resolve the issue

 

http://community.polycom.com/t5/VoIP/IP7000-Error-Application-not-present/m-p/45111#M6861

Message 2 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: ip7000 reboot loop "application not present"

Hello srogalla ,

welcome to the Polycom Community.

The next step would now be a wireshark trace to check if there is any network connectivity as usually in factory default we send LLDP and CDP.

 

What is the MAC address of the phone starting usually with 0004F ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 5
amungo
Occasional Visitor

Re: ip7000 reboot loop "application not present"

I am having the exact same issue.  PLEASE HELP!

 

MAC Address is: 0004f2efce09.

 

Thank you

Message 4 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: ip7000 reboot loop "application not present"


@SteffenBaierUK wrote:


The next step would now be a wireshark trace to check if there is any network connectivity as usually in factory default we send LLDP and CDP.

 


Hello amungo,

welcome to the Polycom Community.

 

Did you see my response to the original Poster?

 

Also are you 100% sure you are seing the same and have not simply formatted the file system?

 

Steps of Action:

 

  1. Sep 27, 2012 QuestionI get the error Message “application not present / found” on my phones screen

    Resolution: Please check => here <=
    Check the above FAQ and ensure your phone really cannot contact a server

  2. Setup wireshark via a spanned / mirrored port and check the Phones network activity

  3. Contact your reseller First Video Communications FZ-LLC who sold this phone in 05/05/2014 to the Ministry of Interior Affairs in Afghanistan

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5