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is UC Software 4.0.13 still supported

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Frequent Advisor

is UC Software 4.0.13 still supported

I've noticed that 4.0.13 is missing from the SIP download Matrix page, though still present in the latest software.

 

I'd like to confirm if it's still supported (for HD phones and SoundStations/Duo) or we should use previous version - 4.0.12 or 4.0.11?

 

Thank you

Message 1 of 6
5 REPLIES
Polycom Employee & Community Manager

Re: is UC Software 4.0.13 still supported

Hello @VoIPonaught,

welcome back to the Polycom Community.

I have not heard the opposite.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 6
Polycom Employee & Moderator

Re: is UC Software 4.0.13 still supported

There are a couple of interop matrixes that are available to confirm software versions.

 

For the voice products it is located at Voice SIP software release matrix

 

And for video products it is at Software interop matrix - Video, VVX and Trio products

Message 3 of 6
Frequent Advisor

Re: is UC Software 4.0.13 still supported

Well, 4.0.13 disappeared from the SIP Matrix (I don't see following your link) that's why I opened this topic, wondering if it's been discontineued or some bugs are found.

Message 4 of 6
Polycom Employee & Community Manager

Re: is UC Software 4.0.13 still supported

Hello @VoIPonaught,

as already stated in my original reply this is a simply fault in the matrix.

 

The latest software versions are always listed => here <= and 4.0.13 is there.

 

I reported this internally to get this addressed.

 

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 5 of 6
Frequent Advisor

Re: is UC Software 4.0.13 still supported

Thank you for clarification!

Message 6 of 6