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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Re: is UC Software 4.0.13 still supported
Create an account on the HP Community to personalize your profile and ask a question
03-13-2018 11:57 AM
I've noticed that 4.0.13 is missing from the SIP download Matrix page, though still present in the latest software.
I'd like to confirm if it's still supported (for HD phones and SoundStations/Duo) or we should use previous version - 4.0.12 or 4.0.11?
Thank you
Solved! Go to Solution.
Accepted Solutions
03-15-2018 03:43 AM
Hello @VoIPonaught,
as already stated in my original reply this is a simply fault in the matrix.
The latest software versions are always listed => here <= and 4.0.13 is there.
I reported this internally to get this addressed.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
03-13-2018 12:04 PM
Hello @VoIPonaught,
welcome back to the Polycom Community.
I have not heard the opposite.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
03-14-2018 04:37 PM
There are a couple of interop matrixes that are available to confirm software versions.
For the voice products it is located at Voice SIP software release matrix
And for video products it is at Software interop matrix - Video, VVX and Trio products
03-15-2018 03:43 AM
Hello @VoIPonaught,
as already stated in my original reply this is a simply fault in the matrix.
The latest software versions are always listed => here <= and 4.0.13 is there.
I reported this internally to get this addressed.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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