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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎10-14-2013 09:24 AM

HP Recommended

the headset turns on, and the headset flashes on phone, but you cannot hear dialtone or anything.  The only way to get it to work is to disconnect the battery on the headset, and then it works for like a day.

 

I have replaced the phone, the hookswitch cable, and the headset.

 

Any assistance at this point would be helpful.

1 REPLY 1

‎10-14-2013 11:25 AM

HP Recommended

Hello yt6661,

welcome to the Polycom Community.

It is always useful to provide the currently used phone software version as this may be relevant to the answer that can be provided.

 

As long as you follow the advise given => here <= and utilize all the correct cabling for the phone there are no issues that I could think of from the Polycom phone end.

 

There could be issues if there are to many DECT devices in your environment but that would obviously something you would probably need to inquire help from Plantronics.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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