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keep getting line unregistered

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Occasional Advisor

keep getting line unregistered

running Software Version 4.0.2.11307 BootROM Software Version 5.0.2.12692, What can I do? Dials out then gets busy signal

Message 1 of 7
6 REPLIES 6
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Polycom Employee & Community Manager

Re: keep getting line unregistered

Hello TRN123,

You obviously did not follow the advice given => here <= to upgrade the phone to the latest supported version as you are still on UCS 4.0.2.

 

Did you fix your original issue you posted => here <=  as I had not seen an update and you now seem to be able to register your Phone?


The community's VoIP => FAQ <= contains this post here:

 

Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=

 

Did you verify your registration status?

 

In addition:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

The above and multiple other post's that can be found via a community search should enable you to troubleshoot your issue.

 

For any further support you are required to work with your Polycom reseller.



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
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Occasional Advisor

Re: keep getting line unregistered

under line in GUI do i use phone adapter ip address or sip address to register line?

Message 3 of 7
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Occasional Advisor

Re: keep getting line unregistered

The AUTH PASSWORD will not change values, stuck on 4 digits. How can I change values

Message 4 of 7
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Polycom Employee & Community Manager

Re: keep getting line unregistered

Hello TRN123,

there is no requirement to post or reply to multiple other post's with the same question.

 

The Password field will always be shown with 4 Asterisk (****) independently if the password is longer or shorter.

 

This is a standard security measurement and does not reflect the actual password length.

 

I have provided you now with multiple FAQ post's that you should be able to follow and program your phone.

 

Please refrain from opening more new post's or replying to other similar post's as I have provided you with all the answers you need.

 

Best Regards


Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 7
Occasional Visitor

Re: keep getting line unregistered

Hi there, 

I have a similar error with 4.0.12. Line works fine, can make calls and receive calls, except at some point during a call or during the 180 ringing, the message "Error: line unregistered" comes up. The call keeps on following its course, doesn't disconnect or anything, but the line is showing as unregistered, until it reregisters. Using a Polycom SPIP650, software 4.0.12, SIP over TLS and SRTP.

 

Your help would be greatly appreciated.

Message 6 of 7
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Polycom Employee & Community Manager

Re: keep getting line unregistered

Hello Doke,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

You can utilize the above and try and troubleshoot this via the Phone Logs. If this fails please open a support ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 7