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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I'm trying to set up the ldap corporate directory, but the corp dir on the phone only says please try again, looking at the syslog output, I see:

 

Jul 20 16:55:12 192.168.80.137 192.168.80.137 0720165508|ldap |4|00|ldapData::ldapConnBind:ldap_x_bind_s - rc=0x22 <Invalid DN syntax>
Jul 20 16:55:12 192.168.80.137 192.168.80.137 0720165508|ldap |4|00|cDynamicData::finalizeInit:finalizeInit Failed state=<2>

The ldap server is well established and working, my config is:

 

<dir>
  <dir.corp dir.corp.address="ldap://192.168.70.12"
  dir.corp.baseDN="ou=Staff,dc=autologic"
  dir.corp.filterPrefix="(objectclass=inetorgPerson)">
    <dir.corp.attribute
       dir.corp.attribute.1.filter=""
       dir.corp.attribute.1.label="Last Name"
       dir.corp.attribute.1.name="sn"
       dir.corp.attribute.1.searchable="0"
       dir.corp.attribute.1.sticky="0"
       dir.corp.attribute.1.type="last_name"
       dir.corp.attribute.2.filter=""
       dir.corp.attribute.2.label="First Name"
       dir.corp.attribute.2.name="gn"
       dir.corp.attribute.2.searchable="0"
       dir.corp.attribute.2.sticky="0"
       dir.corp.attribute.2.type="first_name"
       dir.corp.attribute.3.filter=""
       dir.corp.attribute.3.label="Tel Number"
       dir.corp.attribute.3.name="telephoneNumber"
       dir.corp.attribute.3.searchable="0"
       dir.corp.attribute.3.sticky="0"
       dir.corp.attribute.3.type="phone_number">
    </dir.corp.attribute>
    <dir.corp.backGroundSync dir.corp.backGroundSync.period="86400">
    </dir.corp.backGroundSync>
    <dir.corp.vlv dir.corp.vlv.allow="0" dir.corp.vlv.sortOrder="">
    </dir.corp.vlv>
  </dir.corp>
</dir>


4 REPLIES 4
HP Recommended
Hello Niall,

Have a look at the corporate directory FAQ and maybe lower the ldap logging level to 2

Best regards

Steffen Baier
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I used the following syntax and was able to get to work. The issue was the naming which I have highlighted in red.  

 

I am using Polycom 670 and 4.0

 

<dir>
  <dir.corp dir.corp.address="ldap://192.168.70.12"
  dir.corp.baseDN="ou=Staff,dc=autologic"
  dir.corp.filterPrefix="(objectclass=inetorgPerson)">
    <dir.corp.attribute
       dir.corp.attribute.1.filter=""
       dir.corp.attribute.1.label="Last name"
       dir.corp.attribute.1.name="sn"
       dir.corp.attribute.1.searchable="0"
       dir.corp.attribute.1.sticky="0"
       dir.corp.attribute.1.type="last_name"
       dir.corp.attribute.2.filter=""
       dir.corp.attribute.2.label="First name"
       dir.corp.attribute.2.name="givenName"
       dir.corp.attribute.2.searchable="0"
       dir.corp.attribute.2.sticky="0"
       dir.corp.attribute.2.type="first_name"
       dir.corp.attribute.3.filter=""
       dir.corp.attribute.3.label="phone number"
       dir.corp.attribute.3.name="telephoneNumber"
       dir.corp.attribute.3.searchable="0"
       dir.corp.attribute.3.sticky="0"
       dir.corp.attribute.3.type="phone_number">
    </dir.corp.attribute>
    <dir.corp.backGroundSync dir.corp.backGroundSync.period="86400">
    </dir.corp.backGroundSync>
    <dir.corp.vlv dir.corp.vlv.allow="0" dir.corp.vlv.sortOrder="">
    </dir.corp.vlv>
  </dir.corp>
</dir>

HP Recommended

Hello sangar,

welcome to the Polycom Community.

Thanks for getting back but these are just the labels the phone displays on the screen. The FAQ contains a working example and the original user has unfortunately not yet replied.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

When incroporated the sytax that you have provided in FAQ, I was getting an error "Try Again". As soon i changed them to what I supplied, it started to work. I have it working curently with my configuration. Perhaps I am nissing some other parameter

 

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