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<<MAC Address>>-calls.xml files written to provisioning server?

SOLVED
jplarsonqg
Advisor

<<MAC Address>>-calls.xml files written to provisioning server?

Some background on our environment.  We have a Microsoft Lync 2013 environment with Polycom VVX 300 and 400 model IP phones running UCS 5.0.1.  We configured DHCP options to get firmware from an FTP server.

 

In our firmware directory, I noticed files beginning with the MAC address of a phone and ending with -calls.xml being written to the directory.  They contain a call list of inbound and outbound calls that include date, time, duration, and addresses (email, SIP, and phone number when applicable).  The last time they were updated was 01/28/2014; about 2 weeks ago.  I tried making some calls from a test phone but the XML has not been updated.  I also tried rebooting the phone to see if it would write and also logging out and back into the phone but nothing. 

 

What causes these files to get written to the FTP directory when they do and is there a way to stop them from writing there altogether or change when or where they get written to?

 

I saw in the UCS Admin Guide (page 114 and 443, attached for convenience) that setting feature.callList.enabled to 0 will disable the call lists but that seems like it would also disable the feature.callListMissed.enabled, feature.callListPlaced.enabled, and feature.callLlistReceived.enabled which we don't want to do unless these features do not affect the calls lists stored on the phone locally.  Our concern is that as we roll out more phones we'll see a lot of writes back to the provisioning server which we would like to avoid.

1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: <<MAC Address>>-calls.xml files written to provisioning server?

Hello jplarsonqg,

welcome back to the Polycom Community.

 

Please be aware of the following when utilizing UCS 4.1.0 or later:

The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync environment. You may not install, access, or use the Software in a Lync environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

Information in regards of License Part Numbers can be found => here <=

There is currently no feature to disable this explicitly. You would need to raise this as a feature request via your Polycom reseller and mention VOIP-76997.

 

You could use a workaround via the 000000000000.cfg and simply add / replace the:

 

CALL_LISTS_DIRECTORY=http://0.0.0.0

 Above would not enable the phone to upload this file to your server.



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: <<MAC Address>>-calls.xml files written to provisioning server?

Hello jplarsonqg,

welcome back to the Polycom Community.

 

Please be aware of the following when utilizing UCS 4.1.0 or later:

The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync environment. You may not install, access, or use the Software in a Lync environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

Information in regards of License Part Numbers can be found => here <=

There is currently no feature to disable this explicitly. You would need to raise this as a feature request via your Polycom reseller and mention VOIP-76997.

 

You could use a workaround via the 000000000000.cfg and simply add / replace the:

 

CALL_LISTS_DIRECTORY=http://0.0.0.0

 Above would not enable the phone to upload this file to your server.



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2