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- msg.bypassInstantMessage: no effect on SPIP335?
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05-12-2012 04:46 AM
The configuration option msg.bypassInstantMessage works brilliantly on the SPIP450 and SPIP650 (UC 4.0.2B) to bypass the "Message Center"/"Instant Messages" selection menu and go straight to "Message Center" when the Messages button is depressed.
However, although this option appears to be accepted by the 335 phone's firmware (no errors are logged by the configuration parser), it does not appear to affect any change of the Messages button on that device. (Admittedly, the 335 lacks a discrete Messages button while running its stock configuration; I am, however, taking advantage of the included "Messages" replacement button and remapping one of the four remappable buttons to the "Messages" function using the configuration option using key.SPIP335.x.function.prim="Messages" as documented in TB 35656.)
On the 335, the Messages key remapping works, but msg.bypassInstantMessage appears to be ignored...I have to take the extra step to select "Message Center" from the menu after hitting the Messages button.
Is this a bug, or is there something else I'm overlooking/need to do?
Thanks,
-- Nathan
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05-14-2012 12:54 PM
Hello Nathan,
I have discussed this internally and this Parameter is not valid in conjunction with Phones without a dedicated Messages Hardware button and the documentation will be updated to outline this limitation.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
05-14-2012 12:54 PM
Hello Nathan,
I have discussed this internally and this Parameter is not valid in conjunction with Phones without a dedicated Messages Hardware button and the documentation will be updated to outline this limitation.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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