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msg.bypassInstantMessage: no effect on SPIP335?

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NathanA
Valued Contributor

msg.bypassInstantMessage: no effect on SPIP335?

The configuration option msg.bypassInstantMessage works brilliantly on the SPIP450 and SPIP650 (UC 4.0.2B) to bypass the "Message Center"/"Instant Messages" selection menu and go straight to "Message Center" when the Messages button is depressed.

 

However, although this option appears to be accepted by the 335 phone's firmware (no errors are logged by the configuration parser), it does not appear to affect any change of the Messages button on that device.  (Admittedly, the 335 lacks a discrete Messages button while running its stock configuration; I am, however, taking advantage of the included "Messages" replacement button and remapping one of the four remappable buttons to the "Messages" function using the configuration option using key.SPIP335.x.function.prim="Messages" as documented in TB 35656.)

 

On the 335, the Messages key remapping works, but msg.bypassInstantMessage appears to be ignored...I have to take the extra step to select "Message Center" from the menu after hitting the Messages button.

 

Is this a bug, or is there something else I'm overlooking/need to do?

 

Thanks,

 

-- Nathan

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SteffenBaierUK
Polycom Employee & Community Manager

Re: msg.bypassInstantMessage: no effect on SPIP335?

Hello Nathan,

 

I have discussed this internally and this Parameter is not valid in conjunction with Phones without a dedicated Messages Hardware button and the documentation will be updated to outline this limitation.

 

Best Regards

 

Steffen Baier

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: msg.bypassInstantMessage: no effect on SPIP335?

Hello Nathan,

 

I have discussed this internally and this Parameter is not valid in conjunction with Phones without a dedicated Messages Hardware button and the documentation will be updated to outline this limitation.

 

Best Regards

 

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

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