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pick up a call from my phone

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Occasional Advisor

pick up a call from my phone

Hi all,

I have a Polycom VVX 400.

I would like to know if I can pick up a colleagues line from my station (say if they are on a different call). I looked through the manual but didn't find. Probably the system does not allow it?

many thanks

marco

Message 1 of 10
9 REPLIES 9
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Polycom Employee & Community Manager

Re: pick up a call from my phone

Hello @mfvisor,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Business server.

If LYNC or Skype please provide Version details and if these are on premise of off premise

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 10
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Occasional Advisor

Re: pick up a call from my phone

Hi SteffenBaierUK ,

thanks for your reply.

please find attached the info you requested

 

I'm trying to access via web interface but i get an error msg:

 

This site can’t be reached

192.168.1.213 refused to connect.

 

 

how can i do?

Highlighted
Polycom Employee & Community Manager

Re: pick up a call from my phone

Hello @mfvisor,

The community's VoIP FAQ contains this post here:

 

May 25, 2017 Question: Why can I not browse to the Web Interface?

Resolution: Please check => here <= or => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.


I suggest you liaise with whoever provides your service.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 10
Highlighted
Occasional Advisor

Re: pick up a call from my phone

now you should have all the info requested

 

may you please tell me how can I pick up a colleagues call on their polycom device, from my polycom device (say if they are on a different call)?

Message 5 of 10
Highlighted
Polycom Employee & Community Manager

Re: pick up a call from my phone

Hello @mfvisor,

 

apart from that you are using an outdated Software Version 5.4.2 we do not know any useful details as of yet.

 

Please also include if you are using a SIP server or a LYNC / Skype for Business server.

and

I suggest you liaise with whoever provides your service.
  • Can you now actually access your Web Interface?
  • Do you have the Admin Password for the Phone?

There are just to many things to consider and most likely this is something that needs to be setup by someone who installed these phones in the first place.

 

Not even knowing if this is a openSIP or a Skype for Business server makes this impossible to answer.

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 10
Highlighted
Occasional Advisor

Re: pick up a call from my phone

I sent you  screenshots from my device and from those you should have all the info you need

 

the only one missing I should be able to give you today, after having access at the web interface

 

concerning the software update, this device was bought 2 months ago, more or less,  is it already outdated?

how can I update software?

 

more:

 

Please also include if you are using a SIP server or a LYNC / Skype for Business server.
already sent with screenshots

and

I suggest you liaise with whoever provides your service.

YOU are my service provide! I have a polycom device, isn't it polycom support?

Message 7 of 10
Highlighted
Occasional Advisor

Re: pick up a call from my phone

update:

 

Not even knowing if this is a openSIP or a Skype for Business server makes this impossible to answer.

we use RingCentral not skype or else

 

as soon as possoble to access via webserver I will post the last data you need to tell me how to pickup a phone of my collegue when they are in another call...

Message 8 of 10
Highlighted
Polycom Employee & Community Manager

Re: pick up a call from my phone

Hello @mfvisor,

That is what we required. Ring Central may lock down your phone's admin password so most likely you cannot get into the Admin Part of the Web Interface or Phone UI.

 

You need to work with Ring Central on your feature as this is possible using BLF. I cannot tell you if they support this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 10
Highlighted
Occasional Advisor

Re: pick up a call from my phone

ok, I have now access via browser as admin

see attached the last data you asked me

so I have to ask them to know how to pick up a call arriving on a polycom of a collegue?