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Occasional Contributor

polycom 331 / 335

Hi I'm looking for multicast syntax so that I can provision my phones for multicast paging.  So far I have been manually doing this.

 

Also, my phones are running version 4.07 and when I enable group paging from the phone I get the 'more' softkey and then paging options.  When doing this I hear a beep on the phone I am paging from, but none of the other phones pickup.  The settings are identical on all phones.  How do I make these page buttons functional?

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Polycom Employee & Community Manager

Re: polycom 331 / 335

Hello tlachaus,

welcome to the Polycom Community.

The Page feature is simply enabled as described by yourself and in the relevant FAQ post within this community.

 

It utilizes Multicast traffic so maybe a local firewall is blocking this in your network.

 

I suggest you work with your IT team and start troubleshooting using a spanned port.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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