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polycom 331 would not load application

Occasional Visitor

polycom 331 would not load application


I got a Polycom 331 from someone I know... phone was used but still looks decent. I brought it home connected it to my router and turned it on... first I noticed was it didn't show loading application like it always should when phone is being turned on... it just brought me to the main sceen saying my phone needs to boot after 9 seconds... when I let it do its thing... I will get a prompt saying 'Could not contact server using existing config'then it will show 'Error, application is not present'...


I tried to follow the step online on how to set it to stand alone mode... because the only thing I can clicked on was 'Set Up'but after doing that... its still keeps on rebooting on this loop.


It would not allow me to get to the Menu... when I press the button... its not bring me there so I cant set it to factory settings.


I dont know where to go from here... please help....






Message 1 of 3
Polycom Employee & Community Manager

Re: polycom 331 would not load application

Hello Marlonator,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:


Oct 7, 2011 Question: I get the error Message “Could not contact boot server” on my phones screen
Resolution: Please check => here <=




Sep 27, 2012 QuestionI get the error Message “application not present / found” on my phones screen

Resolution: Please check => here <=


Simply follow:


Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Visitor

Re: polycom 331 would not load application

Can you tell me whats the reason why its not loading any application when I turned on the unit and instead its just saying that it will boot up. Thanks. First time installing voip phone and I am learning on the process.

Message 3 of 3