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polycom 335

giveMeSomeAnswers
Occasional Contributor

polycom 335

Phone Information

Phone ModelSoundPoint IP 335

UC Software Version4.0.7.2514

BootROM Software Version 5.0.7.1284

 

Quick question:  I live in Miami FL.  When someone from NYC calls me, how can i get them to choose an option.

 

For example:  Welcome to the Veterans Community Resource Center. To better assist you, please choose from the following options.

 

Press 1 for an Appointment

Press 2 for Social Services

Press 3 for VA Beneifits

Press 4 for Healthcare Benefits

Press 0 for the operator

 

When i dial 305 396 1152, after the above statement, when i press 1 it does not go to that option.  I can only leave a voice msg.

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2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: polycom 335

Hello giveMeSomeAnswers,

welcome to the Polycom Community.

This functionality is for a SIP server to provide and not the Phone itself. I suggest you look at something like Asterisk.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
giveMeSomeAnswers
Occasional Contributor

Re: polycom 335

Thank you for responding back.

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