polycom 7000 early reboot loop

Anonymous · ‎01-17-2015

i have a polycom 7000 stuck in a reboot loop very early on in the process. it had been working just fine for quite a while, it was then rebooted from which it never came back. it hits the polycom logo screen (only, no further) for about 7 seconds and then goes dark for 25 and rinse, lather, repeat. it doesn't hit the provisioning server, and in fact, it never dhcps an ipaddress. checked the faq, etc, and there's no obvious answer (to me at least) for a factory reset this early in the boot process. the phone is going on 5 years old and the reseller is no longer around so i can't exactly "liaise" with my polycom reseller (it's also my personal work from home phone). sooo.. is there a factory reset available at this point in the boot process?

GaryMiyakawa1 · ‎01-17-2015

We really need to know "WHICH" Polycom 7000 you have.. They have produced the Polycom VSX 7000, HDX 7000, IP 7000 (and a few others)...

You say it's a phone, so it sounds like it might be an IP 7000 Soundstation but not sure.

Please clarify and someone out here might be able to help better.

Cheers,

Gary M

Anonymous · ‎01-17-2015

sorry, yea.. it's a plain voice soundstation ip 7000.

SteffenBaierUK · ‎01-18-2015

Hello reuteler,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=

The above explains how to reset the Phone during the BootROM / Updater countdown.

If you are unable to access this menu or see this menu when pressing cancel then the unit requires a RMA.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎01-18-2015

ok, rma it is, apparently. btw, the faq you reference doesn't contain a key combination for the 7000.

SteffenBaierUK · ‎01-18-2015

Hello reuteler,

I just added the IP 7000 to the FAQ and the same details can be found in the publicly available Admin Guides.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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