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polycom match number in local directory

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Occasional Advisor

polycom match number in local directory

The problem is thati have information that John Smith has number 5432 in my local directory

 

and when I dial 5432 i wouild like to see that i'm calling to John Smith not only the number?

 

Best Maciej

 

Message 1 of 4
3 REPLIES 3
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Advisor

Re: polycom match number in local directory

According to the documentation, even if directory matching is enabled, the phone does not match the number of the placed call to any entries in the LocalContact Directory or Corporate Directory.

 

For the display to update with any information beyond the number or URL as you entered it into the phone, your call server would have to send a Remote-Party-ID header to update the display as your call progresses.

Message 2 of 4
Occasional Visitor

Re: polycom match number in local directory

To use this, you have to enable the up.useDirectoryNames="1" in the config file. I have the same problem. It seems like this only works with a local directory not a corporate.

Message 3 of 4
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Polycom Employee & Community Manager

Re: polycom match number in local directory

Hello all,

 

the directory Parameter only works for incoming calls.

 

Outgoing calls are currently not matched against the local directory.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Message 4 of 4