Plantronics + Polycom. Now together as Poly Logo

polycom match number in local directory

Occasional Advisor

polycom match number in local directory

The problem is thati have information that John Smith has number 5432 in my local directory


and when I dial 5432 i wouild like to see that i'm calling to John Smith not only the number?


Best Maciej


Message 1 of 4

Re: polycom match number in local directory

According to the documentation, even if directory matching is enabled, the phone does not match the number of the placed call to any entries in the LocalContact Directory or Corporate Directory.


For the display to update with any information beyond the number or URL as you entered it into the phone, your call server would have to send a Remote-Party-ID header to update the display as your call progresses.

Message 2 of 4
Occasional Visitor

Re: polycom match number in local directory

To use this, you have to enable the up.useDirectoryNames="1" in the config file. I have the same problem. It seems like this only works with a local directory not a corporate.

Message 3 of 4
Polycom Employee & Community Manager

Re: polycom match number in local directory

Hello all,


the directory Parameter only works for incoming calls.


Outgoing calls are currently not matched against the local directory.


Best Regards


Steffen Baier


Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4