We have tried to configure our Polycom 550 phones to accept calls on multiple line keys. We have the following behavior:
- first call to a phone rings the first line key.
- second call (when person is talking on first line key) rings to Voicemail when call is from external number.
-second call rings to second line key when call is from an internal extension
-we have 1 line registration, 4 line appearances and 1 call per line key allowed.
How do we configure this to make both internal and external calls go to the next available line key ?
We traced the messages and the phone is reporting "Busy Here 408" for the external call when a person is on the phone.
Thanks for your help.
your post already contains the answer partly.
You set your phone to 1x call per line.
It is then up to your call server to set an alternative routing to another line or extension.
I can only suggest you liaise with your SIP server support team.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services