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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎08-28-2013 04:31 PM

HP Recommended

they dont' send you all needed parts or tell you before hand what is needed, it doesn't integrate from previous versions, there are no instructions and they refuse to give you tecnical support!!  all for $1000!! bah! i'm going to go sell jigsaw puzzles missing pieces with no picture which is much more entertaining and for a lot less money!

 

i am returning the product and will live with exisiting solution until i can find another one.  sales people do talk to you but don't tell you what you'll need or even if the solution will work, they just want your money and the minute you make the order they sever all lines of communication.  i've seen fly by night used car dealers with more ethics!!

 

KMA!!

1 REPLY 1

‎08-28-2013 10:01 PM

HP Recommended
Hello bsurfsd,

Welcome to the Polycom community.

Could you be so kind, for the benefit of the other community members, elaborate on what parts are missing?

The SSIP7000, like many of our other phones, comes in various variants.

We would for example not try and sell it with an external power supply if this is not needed in your case. Without knowing what prior product you are trying to replace and/or what part is missing this may have simply been an oversight.

If you ordered the correct unit and a part from the kit is missing you should be able to simply get an RMA.

In addition could you please clarify if this was a Polycom sales person rather than a reseller.

Please feel free to contact me via the community message system if this is more suitable.

Technical support is provided via your reseller and/or a web ticket can be raised directly with Polycom support.

Best regards

Steffen Baier
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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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