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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎10-02-2015 07:53 AM

HP Recommended

hello,

 

I am having issues with my polycom vvx310 (ring central) and did a factory reset.  Now it does not ring or even show incoming calls on the display. is there an easy fix???  I can dial out

1 REPLY 1

‎10-02-2015 08:17 AM

HP Recommended

Hello johnnytravel,

welcome to the Polycom Community.

 

Are you sure the phone is registered to the Service Provider ?

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=

I would suggest you check with your service provide if the above shows that you are actually registered.

 

You can follow the below to troubleshoot locally:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

For further support you either need to work with ring central or open a Support ticket with Polycom via your Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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