Plantronics + Polycom. Now together as Poly Logo

polycom vvx310

Occasional Visitor

polycom vvx310



I am having issues with my polycom vvx310 (ring central) and did a factory reset.  Now it does not ring or even show incoming calls on the display. is there an easy fix???  I can dial out

Message 1 of 2
Polycom Employee & Community Manager

Re: polycom vvx310

Hello johnnytravel,

welcome to the Polycom Community.


Are you sure the phone is registered to the Service Provider ?

The community's VoIP FAQ contains this post here:


Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=

I would suggest you check with your service provide if the above shows that you are actually registered.


You can follow the below to troubleshoot locally:


Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


For further support you either need to work with ring central or open a Support ticket with Polycom via your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2